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The Red Hair Complaints Procedure:

At Red Hair, we value all feedback that we receive, whether good or bad. It is important for us to hear from you regarding your service with us as it helps us to improve our service to all.

This is why we have a Complaints Procedure, which provides you with a way of making us aware of any questions, complaints or feedback that you may have. As much as we strive for perfection, we understand that we are not perfect.

We aim to respond to all feedback received within 24 hours and all feedback will be thoroughly investigated to ensure that the upmost care and attention is provided to any enquiries received. Should, for whatever reason, we find that there was an error which took place during your service or services, which unfortunately can happen, we can only explain ourselves, apologise and find a resolution for you.

We treat all feedback confidentially, seriously and quickly.

What Can I Do?

At Red Hair, we aim to put things right immediately, so please inform the Receptionist or Manager of the Branch that you visited.

Should you wish to make a formal complaint after your service, you should contact the Head Office on 01424 834 142, or you can email us at info@redhair-online.co.uk.

You can write to us at the following address:

Red Hair
7 Castle Street
Hastings
East Sussex
TN34 3DY

Our policy is to resolve any issues with services within fourteen days of the original appointment.

Removal From Our Records

You may at any time ask us to remove your personal details from our records by sending an email to info@redhair-online.co.uk